Choosing an Answering Service for Small Business

If you own a small business, you should consider getting an answering service for your calls. Statistics show that 2 out of 3 calls to small businesses never get answered. This leads to missed opportunities and customers. Hiring an answering service will fix this problem, ensuring that your callers are met with a live person.


A small business answering service is an excellent tool for small business owners who don’t have the time to personally attend to all calls. These services answer incoming calls, tend to customer requests, and free up valuable staff time. A small business owner can focus on other tasks and meet with customers instead of being distracted by calls and messages.

One of the biggest costs for small businesses is labor, and for startup companies, labor costs can add up quickly. Hiring a full-time receptionist can be extremely expensive, so hiring a virtual receptionist can be a great way to reduce costs and improve customer service. An answering service can also eliminate the need to train new employees, which can take time and money.


When deciding to hire an answering service, it is important to consider the cost. This service should be able to provide the necessary services for a reasonable fee. Some companies offer additional services that are not required by your company, such as providing customer support or resolving customer complaints. This can add up to a considerable amount, so it is vital that you carefully compare pricing and features.

In addition to the price, consider the number of minutes you need answered. Most answering services charge per call, so if you want multiple agents to handle calls, you will have to pay more. However, live answering service for small business if you only need basic service, such as answering one line, you can get by with a “no frills” plan. This plan will allow you to keep the costs as low as possible while still receiving a live person to answer your phone.

Choosing a service

Choosing an answering service for your small business can be a tricky task. Often, cost is a major factor, but other considerations should be made as well. For example, you should ask whether the company offers a free trial, or if they charge per minute. You should also make sure that the answering service you choose meets your specific needs.

Many answering services charge per minute, or they charge a monthly subscription. Some also require a long-term contract, so it’s important to review the terms carefully. Remember that your needs may change over time, so you should always ensure that your service is flexible enough to accommodate those changes. Also, it’s important to choose a company that can scale up with your business.

Getting started

In today’s tough economy, many businesses are understaffed, and an answering service is essential for keeping your phone lines open and your customers happy. This service can answer customer questions, such as billing and product or order fulfillment, while you can concentrate on managing your core business. A business answering service can also reduce the workload of your employees. Unanswered calls mean missed sales, appointments, and frustrated customers. In addition, many callers hang up after a few rings, leaving your business without a response. Potential customers may even move on to another number on the list.

Using an answering service for your small business can be a great way to alleviate the burden on your staff and bring in new customers while avoiding upsetting existing ones. A small business answering service can handle incoming calls by automatically rerouting calls to an operator who will take the call, ask the required questions, and relay the information back to your office.

Intercon Messaging Inc.
6226 50 Ave
Drayton Valley, AB
T7A 1R7